Welcome to Leisure Island Holidays!

This interactive website service is provided to you by Leisure Island Holidays, the use of which is subject to the following terms and conditions.

The Agreement

This Agreement is entered into between Leisure Island Holidays, as the SERVICE PROVIDER and you, as the CLUB MEMBER.

Fees and members

Membership fees as specified below;

Singles and Couples @ R189.00 per month

Families @ R289.00 per month

Duration and cancellation policy.

Once entered into the agreement a two month period will be required before a booking may be made.

Should you wish to cancel your membership within the same year, the balance (months) of the duration of the year will immediately be payable.

Should you not have made any booking within the first 6 months, and wish to cancel your membership, a two month written, and paid notice period will be applicable.

Singles and couples – any single adult over the age of 18 may join the club at the single rate.

Family – This will be a house hold consisting of 2 adults and children living with the adults, under the age of 18. Should you have children over the age of 18, they will be considered a single adult and a single membership will be applicable.

Right of Use

The SERVICE PROVIDER hereby authorises and gives consent to the CLUB MEMBER to explore and interact with the materials contained on this website. The CLUB MEMBER acknowledges that this website is for his or her personal information and use only and that he or she may not in any way download, reproduce, display or record any of the information material, trademarks, logos, illustrations and displays contained on this website for any commercial purpose whatsoever.

Links to Other Websites

The CLUB MEMBER acknowledges that as this website is developed and improved, other websites may become linked to this one. As these other linked websites may not be under the direct management and control of the SERVICE PROVIDER, the SERVICE PROVIDER specifically does not warrant the accuracy of the material contained therein, nor the efficiency of such website and accepts no responsibility nor liability for any losses occasioned by any use thereof or reliance thereon by the CLUB MEMBER.

Different CLUB MEMBERs

This website will be explored by existing Members of LEISURE ISLAND HOLIDAYS wanting to discover more about their Membership Club and, by using the interactive capabilities of the website, to monitor and manage their involvement with LEISURE ISLAND HOLIDAYS. Other Users of this website may not be Members but may want to explore what LEISURE ISLAND HOLIDAYS has to offer. Consequently, different Users may have different intentions and expectations of the website. The CLUB MEMBER acknowledges this difference and that the website and the provisions hereof must recognise this.

Personal Information

The CLUB MEMBER acknowledges that the SERVICE PROVIDER, in furtherance of its duties towards LEISURE ISLAND HOLIDAYS and its Members, may require certain personal information from the CLUB MEMBER from time to time. The SERVICE PROVIDER, however, acknowledges that it also has a duty to the CLUB MEMBER, and to this end LEISURE ISLAND HOLIDAYS has taken every precaution possible to protect the CLUB MEMBER'S right to privacy. The CLUB MEMBER further acknowledges that the SERVICE PROVIDER may require such personal information for the purposes of promoting and administering LEISURE ISLAND HOLIDAYS more efficiently and effectively and has chosen the medium of this website to achieve this. The information collected will assist the SERVICE PROVIDER with maintaining and improving this website for the benefit of all Users.

Collection of Personal Information

The SERVICE PROVIDER undertakes to collect only such information as is commercially necessary to promote, market, administer and manage LEISURE ISLAND HOLIDAYS and this website. Particularly, the SERVICE PROVIDER will not pass on, or make economic gain from, any personal information collected, including name and contact details, credit and character details, from the CLUB MEMBER to any other person or persons, other than with the expressed consent of the CLUB MEMBER, under warrant of a court order or process of discovery in any court proceedings, or to affiliates of the SERVICE PROVIDER and LEISURE ISLAND HOLIDAYS: Provided that any personal information passed on to such affiliates shall only be for the purposes of promoting, marketing, administering and managing the SERVICE PROVIDER or LEISURE ISLAND HOLIDAYS, and that the affiliates shall not pass on such personal information. To this end, the SERVICE PROVIDER will comply with all applicable laws and regulations.

Use of Personal Information

The CLUB MEMBER acknowledges that one of the duties of the SERVICE PROVIDER is to monitor the success of the products of LEISURE ISLAND HOLIDAYS and this website, and to identify its market, and that personal information collected may be used for the purposes of survey, adaptation and improvement of such products and this website. The CLUB MEMBER specifically acknowledges and consents to the SERVICE PROVIDER and LEISURE ISLAND HOLIDAYS following up such information directly with the CLUB MEMBER by way of e-mail or other means. However the CLUB MEMBER shall have the right at any time to revoke such consent.

Responses from Service Provider

The CLUB MEMBER acknowledges that if he or she requires a response from the SERVICE PROVIDER, information relevant to the query may be required in order to respond thereto as fully as possible. If the CLUB MEMBER prefers not to provide such information, or is for whatever reason unable to do so, this may affect the extent of the response by the SERVICE PROVIDER.

Individual Transactions

As this website is updated and improved from time to time, new services may be introduced which may affect the nature of information required from Users. The CLUB MEMBER acknowledges that these terms and conditions may be amended from time to time to reflect the nature of the service provided by the SERVICE PROVIDER. Consequently, the CLUB MEMBER acknowledges that every time that he or she explores and/or interacts with this website will constitute a new transaction subject to the terms and conditions applicable at that time.

Jurisdiction

These terms and conditions are construed in terms of the laws of the Republic of South Africa, without giving effect to the principles regarding the conflict of laws. The CLUB MEMBER acknowledges and agrees to the exclusive jurisdiction of the High Court of South Africa in respect of any and all disputes arising out of or relating to this website, including but not limited to any dispute relating to jurisdiction.

Resort Information

The holiday resorts referred to in this website include resorts over which the SERVICE PROVIDER and LEISURE ISLAND HOLIDAYS have no control. Information pertaining to all resorts has been provided by the resorts themselves or their respective managing agents. In the premise, the SERVICE PROVIDER cannot and does not warrant or guarantee the correctness of any information collected and presented on this website. No representation contained herein shall in anyway amount to a representation by the SERVICE PROVIDER or LEISURE ISLAND HOLIDAYS of the resort, its amenities and facilities and the CLUB MEMBER is invited to confirm this information with the specific resort.

Disclaimer
The SERVICE PROVIDER and LEISURE ISLAND HOLIDAYS and all their affiliates do not warrant the accuracy of the material contained in, nor the efficiency of the website and accept no responsibility nor liability for any loss occasioned by any use hereof or reliance hereon by the CLUB MEMBER. The CLUB MEMBER acknowledges that he or she shall not be entitled to rely on any information nor material contained herein as constituting a variation, alteration or amendment of any members' existing agreement with THE HOLDIAY CLUB, nor shall such information for material constitute any warranty or representation on which their CLUB MEMBER may rely on to enter into a membership agreement with LEISURE ISLAND HOLIDAYS.

Detailed description of goods and/or services

Leisure Island Holidays is a business in the travel industry that offers a Membership Club offering their clients holiday packages to International destinations, inclusive but not limited to the Indian Ocean Islands.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way membership number and email.

Return and Refunds policy – please refer to our terms and conditions

Reservations and payment

Upon confirmation the following payments are due:

1. During Peak Travel Periods (Easter & Festive season) A non-refundable, non-transferable deposit of 50% of the total land price is payable at the time of making your reservation. The balance of the tour price is payable not less than 12 weeks prior to departure. In addition to the land deposit the total cost of air tickets and airport taxes must be paid by the due date as stipulated by the airline concerned.
2. Travel Outside of Peak Periods A non-refundable, non-transferable deposit of 20% of the total land price is payable at the time of making your reservation. The balance of the tour price is payable not less than 8 weeks prior to departure. In addition to the land deposit the total cost of air tickets and airport taxes must be paid by the due date as stipulated by the airline concerned.

Leisure Island Holidays reserves the right to cancel any reservations for which the total amount due has not been received by the due date, in which event the deposit paid will be forfeited to the Leisure Island Holidays.

Reservations will only be considered firm bookings when the deposit has been received by Leisure Island Holidays. Leisure Island Holidays guarantees the price of land arrangements once full payment is received, except where subsequent increases are beyond our control - these include, but are not limited to, change to government taxes.

Cancellations and Curtailment

Land Arrangements (hotels, tours, transfers) All deposits are non-refundable/non-transferable. In the event of a cancellation, the following cancellation fees will be imposed:

1. Travel during Peak Periods - Easter & Festive season: Passengers who cancel at any time prior to departure will forfeit 100% of the total tour cost.
2. Travel Outside of Peak Periods: Passengers who cancel at any time prior to departure will forfeit their deposit. Passengers cancelling within 8 to 4 weeks of the departure date will forfeit their deposit plus an additional 40% of the total tour cost, within 4 to 2 weeks of the departure date, their deposit plus 50% of the total tour cost and within 2 weeks of the departure date 100% of the total tour cost will be forfeit.

Air tickets - Cancellation fees apply once air tickets are issued. The cancellation fees range between 25% up to 100% plus VAT of the total airfare paid, depending on the class of travel and the airline concerned. During peak periods - once issued, tickets cannot be changed and are non-refundable. Airlines are non-negotiable to changes post ticket issuance. Passengers are reminded that they are responsible for reconfirmation of flights and flight times at least 72 hours prior to departure to ensure the airline has had no schedule or time changes. Failure to reconfirm flights with the airline concerned could lead to the cancellation of the flight reservation. Leisure Island Holidays is not responsible for the overbooking by airlines resulting in passengers being denied boarding. Providing passengers adhere to check in time, it is the airlines responsibility to reroute or rebook flights.

Customer Privacy policy

Leisure Island Holidays shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Leisure Island Holidays bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Leisure Island Holidays via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to http://www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Leisure Island Holidays separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Leisure Island Holidays takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Leisure Island Holidays chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O. Box 1043, Grootbrak Rivier, 6525. Leisure Island Holidays may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by sole trader based in South Africa trading as Leisure Island Holidays and with registration number W.F Schutte - Owner.

Contact details

Physical Address:         Loerie Cresent, Outeniqua Strand, 

Glentana, Garden Route, Western Cape, 

South Africa

Email:                          derick@leisureislandholidays.com
Telephone:                   079 204 0054/ 073 164 2555